Safety, Appointment & Visitor Information

At Joe DiMaggio Children’s Hospital our goal is to ensure the safety and well-being of our patients, families, visitors and staff. Due to recent community trends and according to COVIDACTNOW statistics, we will need to start restricting parent visitation. We understand these visitor restrictions may be frustrating and inconvenient. Please be assured they are not permanent and will be updated as soon as it’s safe to do so.

Updated Visitor Policy

Active Visitation Level

Severe Risk – Extremely limited visitation 

  • One parent/caregiver per patient is allowed in the Emergency Department and for outpatient and physician office appointments.
  • One parent/caregiver per patient is recommended in the Neonatal Intensive Care Unit. Two caregivers will be allowed based on unit policy & infection control guidelines. Please use the main entrance of Joe DiMaggio Children's Hospital when visiting the Neonatal Intensive Care Unit.
  • One parent/caregiver per patient will be permitted in the procedural/surgical area. No siblings will be permitted
Active Visitation Level

High Risk — Limited visitation allowed

  • All inpatient and outpatient areas: Two caregivers per patient are allowed at the bedside 24/7 (two dedicated caregivers).
  • Pediatric Emergency Departments: Two caregivers per patient are allowed at the bedside 24/7. No siblings will be permitted at this time.
  • All Inpatient Areas: No siblings permitted in the inpatient settings at this time (exceptions case by case).
  • All Outpatient Areas: Two siblings will be permitted in outpatient settings excluding procedural areas (i.e. MRI, CT, Peds Ambulatory Unit & EEG) at this time.
  • Physician office appointments (MPG): Two caregivers per patient (unless otherwise determined by practice specific guidelines).
  • Children with suspected or confirmed COVID-19 will be allowed one adult caregiver at a time who has cleared the screening process.
Active Visitation Level

Medium Risk — Expanded but limited visitation allowed

  • Hospitalized patients and NICU: Two caregiver per patient are allowed at the bedside 24/7. No siblings allowed in inpatient settings (exceptions case by case)
  • Pediatric Emergency Departments: Two caregiver per patient are allowed at the bedside 24/7
  • All Outpatient Services: Outpatient surgical services, imaging, infusion therapy, EEG, sleep lab, etc. two caregiver per patient. 
  • Two siblings will be permitted in outpatient settings excluding procedural areas
  • Physician office appointments (MPG): Two caregiver per patient
  • Children with suspected or confirmed COVID-19 will be allowed one adult caregiver at a time who has cleared the screening process.
Active Visitation Level

Low Risk — Normal visitation policy

Visitors are allowed to visit. They will be screened and must follow universal mask requirements and visiting guidelines.

Hospital Visiting Guidelines:

  • All visitors must wear properly fitting mask throughout their visit to the facility.
  • Children, including siblings of any age, may not visit at this time
  • Visitors must comply with hand hygiene.
  • Visitors must remain within the patient room for the entirety of their visit.
  • Visitors should not visit the cafeteria, gift shop, or other common areas of the hospital.
  • Visitors should exit the hospital immediately upon leaving the patient’s room.

Screening of Visitors

All visitors will be screened upon entrance for the following:

  • Symptoms consistent with COVID-19 per current CDC guidance.
  • Temperature
  • Confirmed COVID-19 infection.

Universal Mask Visitor requirements

  • Visitors: All visitors will be provided a surgical mask by the hospital. Visitors may wear it over any personal mask. Masks must be worn continuously until they leave the building, per Universal Mask Procedure. 
  • Gaiters or masks with uncovered valves are not permitted.

Compassionate Care and Special Needs Populations

Caregiver/support person of patients who have special needs will be considered, subject to all the hospital restrictions during COVID.

Pre-procedure testing

For information on pre-procedure testing, click here


Below is information to prepare you for your visit. Should you have any questions, please contact us at 954-265-0220.


In-person Appointments

What to Expect

  • A staff member will call patients 48 hours prior to their appointment to conduct a pre-screening according to CDC guidelines.
  • Please arrive 10-15 minutes early to your appointment. This will afford you time to self-park as our valet services are suspended until further notice.
  • Two caregivers can accompany the patient to the appointment.
  • Patient (except children under age 2) and caregiver are to arrive with their own personal protective face mask in place.
  • All patients and caregivers will have their temperature checked upon entering the office.
  • Any patient with a temperature >100F will immediately be discussed with the physician to determine if the patient must be seen.
    • If the patient must be seen, the appropriate precautions will be taken.
    • If the physician feels the patient does not need to be seen, the patient will be referred home to seek the appropriate medical support and the appointment will be rescheduled.

Your Trip to Our Clinics and Doctors Offices

  • Show your child what to expect during a visit to our doctors' offices and clinics.
Virtual Visit 

Schedule a Virtual Visit

All of our specialty and primary care practices offer telehealth and telephone visits, which means patients can communicate with their doctor without physically going to their office.

If you're scheduling a telehealth appointment online, please add "Telehealth" to the "Reason for Visit" field. A staff member will contact you to confirm your visit and provide you with further instructions.

If you prefer to schedule a telehealth appointment, we recommend creating a MyChart account for your child. MyChart will help you communicate with your child's physician and care team as well as provide you access to your child's test results, appointment reminders and medical record.

Sign up or Log in to MyChart

Rehabilitation Therapy Services

Outpatient Rehabilitation Safety Precautions



  • All employees and patients are screened before entering the facility.

Face Masks

Face Mask Policy

  • All employees and patients must wear masks in the facility (except children under age 2).

Social Distancing

Physical Distancing

  • Pediatric visits will be performed in private rooms.
  • No visitors are allowed except one parent with a pediatric patient (parent and child will be screened).
  • We ask our patients to register and schedule via telephone.
  • To reduce traffic in our waiting rooms, we ask our patients to wait in their cars and we will notify them when it is safe to enter.
  • Individualized treatment areas are distanced at least 6 feet apart and we practice physical distancing.
  • Telehealth appointments are now available.

enhance cleaning

Enhanced Cleaning

  • Surfaces and equipment are cleaned and disinfected after every use.